Refund policy
We want you to feel confident and comfortable in your new gear.
Returns Eligibility
We accept returns for store credit or exchange on full-priced items within 14 days of delivery if:
✔ Item is unworn & unwashed
✔ Tags & packaging are intact
✔ Item is in original condition
Try-on for fit is OK — no sweat marks, deodorant marks, makeup, or hair.
Non-Returnable Items
- Sale/discounted items
- Socks
- Hats
- Towels
- Gift cards
Return Process
-
Email us at support@peek-apparel.com.
-
Include your order number & item details.
-
Upon approval, we will send return instructions within 48 hours.
Return postage is the customer’s responsibility unless the product is faulty.
Faulty Items
If you believe you’ve received a faulty product, please email us within 7 days of receiving your order with photos and your order number. We will replace or refund faulty items in line with Australian Consumer Law.
Australian Consumer Rights
Our policy does not affect your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for major faults, and compensation for reasonable loss or damage.